FAQ/ COVID-19

Cleaning Questions

• COVID-19

  After carefully monitoring the situation with local and state authorities, as well as listening to you, our valued community. We have decided to re-open our cleaning service operation effective May 1st 2020. We want to assure you, that we will take all the necessary precautions to keep you and our teams safe and healthy.
  After a careful review of our processes and the recommendations issued by the CDC and the World Health Organization (WHO), we have implemented a number of improvements for your safety:

  Our teams use Face Masks, Face Shields and other personal protection equipment, such as Gloves, Shoe Covers, etc.
  We always use newly laundered and sanitized supplies so germs are not spread from home to home
  Our vacuums, attachments and other re-usable supplies are disinfected between clients
  Our cleaning cloths are laundered and sanitized daily
  Our cars interiors are sanitized daily
  Teams are provided antiviral and antibacterial Hand Sanitizers to use regularly
  To ensure social distancing, we request that clients are either away from their home or isolated in a particular room during the cleaning
  We have a strict policy requiring any staff member experiencing any cold or flu symptoms to stay home
  We have added disinfection services as an add on to your cleaning service. If chosen, our teams will disinfect light switches, doorknobs, and other “high touch” surfaces, with CDC approved disinfectant, that is effective against the Coronavirus, that causes COVID-19. The teams have been provided with a training to ensure safety and effectiveness of the products used.

• What is green cleaning?

  An alternative to the traditional method used to clean your home/office. A style of cleaning that reduces the use of (VOC’s) Volatile Organic Compounds in your home/office, with the environment in mind. Using only biodegradable products to clean.

• Do I need to do anything to prepare for a moveout clean?

  We do need electricity and water to clean so please make sure your utilities are still functioning. Make sure all large trash is removed. We may only remove three large bags from the place.

• How do I pay for my service?

  Payments for home cleaning and apartment/vacation rental cleaning is due at time of service. For commercial cleaning, we will invoice. We accept all major credit cards.

• What type of cleaning solutions do the maids use?

  We only use professional green certified cleaning products; typically that will include glass cleaner, heavy duty cleaner and multi-function cleaner, natural wood floor cleaner, Eco-Friendly tub and toilet cleaner and Bon-Ami® or Barkeepers Friend®.

• Can I have the teams clean with my own supplies? I have allergies and my floors need special cleaners.

  Yes, we will be happy to clean with any special cleaner or solution you might need.  Maid Green can not be responsible for any damage your own equipment causes. We can only assume responsibility our own product and equipment causes.

• Can I get a free quote?

  Yes. Click here for a free quote. You also email info@maidgreen.com  us or call 877-753-6243

• How do I leave special instructions for the cleaning teams?

  It is best to call or email your respective office and give them the special instruction. Either adding a service or canceling service please call or email our offices.

• What services do you offer?

  We provide House cleaning, Office/Commercial cleaning, New Construction cleaning, Apartment cleaning, Carpet cleaning Window cleaning, Move in/Out, Power wash, Steam cleaning.

• Are the employees legal to work?

  Yes, all of our employees are either citizens or are legal residents of the United States. We do a full background check on them and have them fill out an I9 form.

• Do I need to supply anything?

  For your convenience, we provide all green cleaning equipment and supplies. If there is any product you would like us to use, we ask that you provide it.

• Does the “pet charge” include cleaning up my dog’s poop or pee or cat’s litter box?

  No, the “pet charge” is for the added time needed to clean up animal hair. Our teams do not clean feces, urine, vomit or blood.

• Are you licensed, insured and bonded?

  Yes. For your protection and that of our staff, we are licensed, fully insured and bonded. Copy of our insurance certificate available upon request.

• Do I need to be home the day cleaning?

  No. It is not necessary to be home while we are cleaning. However, we leave this entirely up to your preference.

• Can I personally hire an employee of Maid Green?

  It is against the law to personally hire any of Maid Green’s employees without written consent by Maid Green.

Billing & Pricing Questions

• When do you charge my credit card?

  We charge all credit cards the day of the cleaning once all work is completed.

• How much notice do I need to give to change or cancel an appointment?

  You need to change/cancel at least 24 hours before your scheduled visit. If your change/cancellation is less than 24 hours notice, we will charge a $35-$50 late cancellation fee depending on office location.

• How do I stop my service?

  Email or call us. You can stop whenever you like.

• How will you enter my home on my scheduled days of cleaning?

  Here are some suggestions:

  • You may give us a key.
  • You can leave a key under a door mat the day of cleaning.
  • You can give us the code to the lobby.
  • You can leave the door unlocked the day of cleaning.
  • We work out a new method.